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Service Policy

BigSavingsZone's Shipping, Service and Delivery Policy.....

Please note that we do everything in our power to make sure your order arrives as quickly as possible. There can be times when orders will be delayed for reasons beyond our control, for example weather, transportation, material back orders, discontinued items etc..

Once you have been notified by BigSavingsZone that your goods are ready to be picked up/delivered, you have five (5) business days to arrange pickup/delivery, failing which , a storage fee of $.50 per cubic foot will be charged per day per item , with a $15/day minimum. If an item or items are not collected , scheduled for delivery or alternative arrangements made within 2 weeks of the customer being notified of the arrival of their goods , then all goods will be sold to defray costs.

Please note that we do have a delivery service. This includes a nominal delivery charge of $85.00 ,regardless of where you reside or where your office is. (Limited to the Island of Bermuda only). Delivery includes placement of the product in the room intended. Big Savings Zone's Delivery team do not set-up , assemble or remove existing furniture.

We do not deliver by appointment or exact times , only morning or afternoon can be quoted. There are times for reasons beyond our control we have to cancel a delivery, change a delivery day or change morning and afternoon delivery. Things like weather can affect this.

Please ensure the space in the room is clear. Works and Engineering will truck away old furniture for free call 292-7454.

We Do Not Set Up or Assemble

Products are left in the original carton or wrapping for protection unless you are receiving a previously opened product.

BigSavingsZone reserves the right to deliver opened or packaged product at its own discretion.

Any product defect must be reported to your sales consultant within 24 hours of delivery.

There are no cash refunds. Store Credits will be issued. Store Credits will be valid for 12 months from date of issue.

Once an order has been placed with the manufacturer it cannot be cancelled.

A restocking fee of 15% on furniture and 25% on Mattresses will be charged on all returned merchandise.

All agency charges, legal costs and other expenses incurred by BigSavingsZone Bermuda in attempting to recover overdue amounts will be charged to the account of the appropriate debtor.

I give permission for BigSavingsZone Bermuda to obtain information from any source to verify any statements made in this invoice.